Privacy Policy

At Archive Bio, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, create an account, purchase plant nutrition or cultivation products, contact us, or otherwise interact with Archive Bio.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations where applicable.

Information We Collect

We may collect and process personal information required to operate our website, process orders, deliver products, provide customer support, prevent fraud, and meet our legal and administrative obligations.

This may include:

Your name
Email address and telephone number
Billing and delivery address
Order and purchase details
Payment confirmation information
Account login details
IP address, browser, and device information
Website usage and browsing information
Marketing and communication preferences
Customer service correspondence
Information provided in connection with returns, refunds, or delivery claims

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Personal Data

We use personal data to provide and improve our services, fulfil customer orders, communicate with customers, and maintain the security and performance of our website.

We may use your personal data for the following purposes:

To process, pack, and dispatch orders
To manage customer accounts and wishlists
To provide order confirmations, delivery updates, and tracking information
To respond to product, order, and customer-support enquiries
To process returns, refunds, replacements, and delivery investigations
To manage product availability and customer notifications
To detect, prevent, and investigate fraud or misuse of our website
To maintain website, account, and payment security
To comply with legal, tax, accounting, and regulatory obligations
To improve website functionality, performance, and customer experience
To send marketing communications where permitted

We do not sell or rent your personal data.

Lawful Bases for Processing

Depending on the circumstances, we may process your personal data because:

It is necessary to fulfil a contract with you, such as processing and delivering an order.
It is necessary to comply with a legal or regulatory obligation.
It supports our legitimate business interests, such as preventing fraud, improving our website, and providing customer support.
You have provided consent, such as when subscribing to optional marketing communications.

Where processing is based on consent, you may withdraw that consent at any time.

Account Security

Account-related information is protected using appropriate technical and organisational security measures. Passwords are stored in a securely hashed format and are not visible to us in plain text.

Access to customer data is restricted to authorised personnel and service providers who require access for legitimate business purposes, such as order processing, customer support, payment administration, fulfilment, delivery, or website maintenance.

We take reasonable measures to protect our systems, databases, and customer information against unauthorised access, misuse, alteration, loss, or disclosure. However, no online system or transmission method can be guaranteed to be completely secure.

Who We Share Personal Data With

We may share personal data with trusted third parties where necessary to operate our website, fulfil orders, process payments, deliver products, provide customer support, or comply with legal obligations.

This may include:

Payment providers and banking partners
Delivery companies and courier services
Website hosting and ecommerce-platform providers
IT support, security, and fraud-prevention providers
Email, newsletter, and communication service providers
Analytics and website-performance providers
Professional advisers, including accountants or legal advisers
Regulatory, legal, or law-enforcement bodies where required by law

Where third parties process personal data on our behalf, we require them to apply appropriate security and data-protection standards and to use personal data only for authorised purposes.

Payment Information

Archive Bio does not store full payment card details on its own servers.

Where card payments, bank transfers, or Open Banking options are available, payment information is processed securely by the relevant payment provider, financial institution, or banking partner. These providers may process payment-related information under their own privacy policies.

For manual bank transfers, customers should include their order reference so that the payment can be identified and the order processed efficiently.

Payment availability may vary depending on provider restrictions, banking requirements, security checks, and operational circumstances.

International Data Transfers

Some of our service providers may process or store personal data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data-protection law.

Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, legal compliance, tax, accounting, fraud prevention, and dispute resolution.

Certain order and transaction records may need to be retained for legal, tax, accounting, warranty, or administrative purposes. Where personal data is no longer required, it will be securely deleted or anonymised in accordance with our internal procedures.

Your Data Protection Rights

Under UK data-protection law, you may have rights in relation to your personal data. Depending on the circumstances, these may include the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Request restriction of processing
Object to certain types of processing
Request transfer of your personal data where applicable
Withdraw consent where processing is based on consent
Raise a concern with the Information Commissioner’s Office

To exercise your data-protection rights, please contact us at info@archivebio.co.uk and provide enough information for us to identify your account, order, or previous correspondence.

For security reasons, we may need to verify your identity before responding to a request. This helps protect customer information and reduces the risk of unauthorised access.

Cookies & Similar Technologies

Our website may use cookies, log files, pixels, tags, and similar technologies to operate the website, improve functionality, remember preferences, analyse performance, and support security.

Cookies are small files stored on your device when you visit a website. They help websites function correctly and may also be used to understand how visitors interact with the site.

We may use cookies and similar technologies to:

Keep the website secure and functional
Remember customer preferences and basket contents
Enable account login and checkout functionality
Analyse website traffic and performance
Understand how visitors use our website
Support fraud prevention and security monitoring
Measure the effectiveness of marketing where permitted
Improve the overall customer experience

Where required, non-essential cookies will only be used after you have provided consent. You can manage your preferences through our cookie controls or your browser settings.

Blocking certain cookies may affect website functionality, including account access, basket features, saved preferences, and checkout performance.

Marketing Communications

Where you have opted in, or where otherwise permitted by law, we may use your email address to send plant-nutrition information, product updates, restock notices, special offers, cultivation-related content, or website news.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@archivebio.co.uk.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to your account, orders, payments, deliveries, or support requests.

Data Breaches

If a personal-data breach occurs, we will take appropriate steps to investigate, contain, and address the issue.

Where required by law, we will notify affected individuals and the relevant supervisory authority within the applicable reporting period.

Third-Party Websites

Our website may contain links to product manufacturers, growing guides, social platforms, or other third-party websites. These websites operate independently and have their own privacy and cookie policies.

Archive Bio is not responsible for the privacy practices, content, availability, or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal obligations, or data-protection practices.

When this policy is updated, the latest version will be published on our website. We recommend reviewing this page periodically to remain informed about how we handle personal data.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal data, please contact:

Archive Bio Ltd
5 Newgate Close
London
TW13 5LG

Email: info@archivebio.co.uk

You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal data has not been handled appropriately.