Archive Bio Worldwide Shipping and Returns Policy

UK Shipping Policy

At Archive Bio, we aim to provide fast, reliable, and fully tracked delivery throughout the United Kingdom. Plant nutrients, supplements, and cultivation products are carefully packed and dispatched using trusted delivery partners to help ensure they arrive safely and in good condition.

All UK orders received before 3:00pm Monday to Friday are eligible for same-day dispatch. Orders placed after the daily cut-off time, on weekends, or during public holidays will be dispatched on the next available working day.

UK Delivery Options

Royal Mail Tracked 24 – Our standard tracked UK delivery service.
Royal Mail Special Delivery – Guaranteed next working day delivery to most UK locations.

Royal Mail Tracked 24 achieves next-day delivery for the majority of shipments; however, delivery times are not guaranteed unless Special Delivery has been selected.

If a parcel is believed to be lost in transit, Royal Mail requires a waiting period of up to 21 days before a formal claim can be processed.

Tracking Information

Once your order has been dispatched, you will receive an email containing your tracking number and a direct link to monitor your shipment. Please ensure your email address is entered correctly during checkout to avoid delays in receiving tracking updates.

Refunds & Returns Policy

Due to the specialist nature of plant nutrients, liquid feeds, powdered supplements, additives, and other cultivation products, opened or unsealed items cannot be restocked or resold. This helps us protect product quality and prevents contamination, dilution, or improper storage from affecting products supplied to our customers.

Any products returned to Archive Bio that cannot be safely restocked will be disposed of responsibly in accordance with our internal quality and environmental procedures.

Archive Bio operates a limited Refunds & Returns Policy. Refund or return requests may be declined under the following circumstances:

More than 7 days have passed since the order was marked as delivered.
The product has been opened, used, unsealed, tampered with, diluted, mixed, or otherwise altered after delivery.
The product has not been stored in accordance with the manufacturer’s instructions.
A return has been requested but the product has not been returned as instructed.
An order is reported as lost in transit and fewer than 21 days have passed since dispatch.
A product is reported as damaged, leaking, or defective upon arrival without clear photographic evidence being provided within a reasonable timeframe.
An order is reported as lost or damaged in transit and a completed Denial of Receipt Form has not been submitted when requested.

If an item arrives damaged or leaking, please do not use the product. Photograph the outer packaging, shipping label, internal packaging, and affected product before contacting our support team.

All refund and return requests are reviewed individually and handled in accordance with applicable UK consumer protection legislation.

If you have any questions regarding your order, our support team will be happy to assist.

International Shipping Policy

Archive Bio ships plant nutrition and cultivation products to customers across a range of international destinations. If your country is not currently available during checkout, please contact us, as alternative delivery options may be available.

Customers are responsible for ensuring that the products they order comply with all local laws, regulations, labelling requirements, and import restrictions relating to plant nutrients, fertilisers, supplements, additives, and cultivation products within their destination country.

International Dispatch & Transit

All international orders received before 3:00pm Monday to Friday (UK time) are processed and dispatched on the same working day wherever possible.

Delivery times vary depending on the destination country and shipping method selected. Estimated transit times displayed during checkout are approximate and are not guaranteed.

All international shipments are dispatched using tracked delivery services. Products are carefully packed to reduce the risk of leakage or damage during transit; however, customers should consider seasonal temperatures when ordering temperature-sensitive liquid or biological plant-care products.

Customs & Import Requirements

Customers must be prepared to cooperate with local customs or agricultural authorities if additional product information, ingredient details, or documentation is requested. Any customs-related communication will be sent using the contact details supplied with the order.

Archive Bio cannot accept responsibility for customs delays, inspections, seizures, import restrictions, rejected deliveries, or any other actions taken by authorities within the destination country.

Import Duties & Taxes

Any import duties, taxes, tariffs, customs charges, brokerage fees, agricultural inspection fees, or other local charges remain the sole responsibility of the customer.

International Shipping Issues

Where an international shipment is confirmed as lost in transit, we may offer either a 50% refund of the order value or a one-time replacement shipment at our discretion.

Replacement shipments are not eligible for an additional reshipment or refund. Any banking fees, transaction charges, or payment-processing costs associated with refunds may be deducted from the final refunded amount.

Need Assistance?

If you have any questions regarding shipping, delivery, tracking, product storage, customs requirements, refunds, or returns, please contact the Archive Bio customer support team and we will be happy to assist.